Biography

Ms Patsy Quek heads the Central Improvement Team, driving organizational transformation change through business agility, culture-by-design, human-centered design to improve customer and employee experiences, business process reengineering to take out process waste and executive leadership coaching. An enthusiastic change leader, Patsy is passionate about driving change, a keen learner and executive leadership coach partnering with senior leadership teams to solve business problems and create problem solvers.

Prior to joining DBS, Patsy held senior leadership and consulting roles at PwC Consulting, HP Consulting and Integration, EDS and The Capital Markets Company (capco) focused in consulting, business process re-engineering, large scale programme management and solutions delivery.

Patsy holds a Masters in Information Systems Engineering from the University of Manchester Institute of Science and Technology, England.

Speech Title and Synopsis

The DBS transformation Journey : A 22,000 person start up

Everything in business has gone or is going digital. But what does that mean for business? How is it impacting their existing operations as well as their people? In this session, Patsy shares her experience and insights on DBS’ transformational journey towards Making Banking Joyful. Within the last few years, DBS has made tremendous headway with an emphasis towards redefining customer and employee experiences. Revamping itself to become a more agile and data-driven organisation, DBS has learnt from the world’s best technology companies to change aspects of how the bank should run. The company is also replicating a truly start-up environment as it encourages its people to push the boundaries of innovation and envision themselves as a 22,000 person start-up. Patsy will share how DBS continues to adapt to stay ahead of the competition and collaborate with new partners.