Application Procedure

For Quality Award applicants only
Not applicable to the Special Award for SMEs applicants

Summary of the Seven Criteria

Please summarize how your organization addresses the seven criteria, namely, Leadership; Strategic Planning; Customer and Market Focus; Measurement, Analysis, and Knowledge Management; Human Resource Focus; Process Management; and Business Results in your quality programme.

ii.

Please identify any Areas for Improvement in your organization according to the seven criteria.

For a full description of the seven criteria, please refer to Award Criteria in Detail

Word Limit:

200 words or less for each criterion, plus 200 words or less for 'Areas for Improvement?br>

Format:	-	typed on standard A4-size paper
	-	single-lined spacing
	-	minimum font size of 10 points
	-	presented in bullet-point or essay format
	-	start on a new page when addressing different criteria

Screening decisions rely heavily upon the details and contents supplied in the submission.

1. CONTENT

The Final Written Submission should include the following headings and sub-headings, with Sections 1 to 7 amounting to 50 pages or less.

Table of Contents

Organization Chart(s)

Organizational Profile (5 pages or less)

1. Organizational Description
2. Organizational Challenges

Response Addressing All Criteria (50 pages or less)

1. Leadership

1.1 Senior Leadership
1.2 Governance and Social Responsibilities

2. Strategic Planning

2.1 Strategy Development
2.2 Strategy Deployment

3. Customer and Market Focus

3.1 Customer and Market Knowledge
3.2 Customer Relationships and Satisfaction

4. Measurement, Analysis, and Knowledge Management

4.1 Measurement, Analysis, and Review of Organizational Performance
4.2 Information and Knowledge Management

5. Human Resource Focus

5.1 Work Systems
5.2 Employee Learning and Motivation
5.3 Employee Well-Being and Satisfaction

6. Process Management

6.1 Value Creation Processes
6.2 Support Processes and Operational Planning

7. Results

7.1 Product and Service Outcomes
7.2 Customer-focused Outcomes
7.3 Financial and Market Outcomes
7.4 Human Resource Outcomes
7.5 Organizational Effectiveness Outcomes
7.6 Leadership and Social Responsibility Outcomes

Appendices e.g. (Annual Report, Other Corporate Information)
can be sumitted under separate cover.

2. FORMAT

The Final Written Submission addressing the criteria should be formatted as follows:

	*	Typed on standard A4-size paper, with - single line spacing - minimum font size of 10 points
	*	Not more than 50 pages for Sections 1 to 7
	*	Labeled tabs or dividers to separate sections
	*	Ring bound for ease of processing
	*	Provided with a "Table of Contents" at the front
	*	Numbering on every page and for every area/item of address
	*	New page for addressing different criteria
	*	Send the Award Secretariat 18 identical copies of the submission and all enclosures which are not returnable
	*	All submissions must be endorsed by the organization's top executive

3. PROCESSING

All information and documents supplied by the Award applicants will be held in strict confidence. The Award Secretariat reserves the right to terminate the processing of an application due to incomplete or insufficient information in the submission.