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For Main Category Applicants
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GUIDELINES ON THE INITIAL SUBMISSION
- For Main Category Applicants -

CONTENT
The Initial Submission should include:
  • Summary of how your organization addresses the Seven Criteria, namely, Leadership; Strategy; Customers; Measurement, Analysis, and Knowledge Management; Workforce; Operations; and Results in your quality programme.
  • Areas for Improvement in your organization according to the Seven Criteria.
For a full description of the seven criteria, please refer to 2017 - 2018 Criteria for Performance Excellence or contact the Award Secretariat qualityaward@hkma.org.hk.

Word Limit:
- 200 words or less for each criterion, plus 200 words or less for "Area for Improvement"

FORMAT
The Initial Submission should be formatted as follows:
  • Typed on standard A4-size paper
  • Single-lined spacing
  • Minimum font size of 10 points
  • Presented in bullet-point or essay format
  • Start on a new page when addressing different criteria
Please send 18 identical copies of the application form together with your Initial Submission to:

The Quality Award Secretariat
The Hong Kong Management Association
16/F Tower B Southmark
11 Yip Hing Street
Wong Chuk Hang
HONG KONG

OR Email the Initial Submission in PDF format with the Application Form to the Quality Award Secretariat: qualityaward@hkma.org.hk

PROCESSING
All information and documents supplied by the Award applicants will be held in strict confidence. The Award Secretariat reserves the right to terminate the processing of an application due to incomplete or insufficient information in the submission.



GUIDELINES ON THE FINAL SUBMISSION
- For Main Category Applicants -

CONTENT
The Final Submission should include the following headings and sub-headings.
  • Table of Contents
  • Organization Chart(s)
  • Organizational Profile
    (5 pages or less)
    1. Organizational Description
    2. Organizational Situation
  • Responses Addressing All Seven Criteria (Sections 1-7)
    (50 pages or less)
    The Final Submission will only be assessed up to the 50th page. Information supplied Thereafter will not be assessed.
  • Appendices (e.g. Annual Report, Other Corporate Information)
    Can be submitted under separate cover.
FORMAT
The Final Submission addressing the criteria should be formatted as follows:
  • Typed on standard A4-size paper (please do not use glossy paper)
  • Single-lined spacing
  • Minimum font size of 10 points
  • Not more than 50 pages for Sections 1 to 7
  • Labeled tabs or dividers to separate sections
  • Ring bound for ease of processing
  • Numbering on every page and for every area/item of address
  • New page for addressing different criteria
  • All submissions must be endorsed by the organization's top executive
Please send the Award Secretariat 18 identical copies of the submission and all enclosures, which are not returnable to:

The Quality Award Secretariat
The Hong Kong Management Association
16/F Tower B Southmark
11 Yip Hing Street
Wong Chuk Hang
HONG KONG

AND Email the Final Submission in PDF format to the Quality Award Secretariat:qualityaward@hkma.org.hk

PROCESSING
All information and documents supplied by the Award applicants will be held in strict confidence. The Award Secretariat reserves the right to terminate the processing of an application due to incomplete or insufficient information in the submission.

Screening decisions rely heavily upon the details and contents supplied in the submissions.
   
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GUIDELINES ON THE SME WRITTEN SUBMISSION
- For Special Award for SMEs Applicants -

CONTENT
SME applicants should present their organization's quality programme by addressing their responses to the below highlights of the Award Criteria in less than 20 pages.

It is important that applicants should study the full version of the Award Criteria (Section IV "Award Criteria in Detail" ) before responding to the below questions. Applicants are also encouraged to supplement their responses by addressing the criteria items.

PREFACE: ORGANIZATIONAL PROFILE
Address this section in not more than 2 pages (including charts, tables, diagrams, if any).
P1. Organizational Description:
  • Business nature and main products/services
  • Mission, vision and values
  • Organizational structure
  • Key customer and stakeholder groups
P2. Organizational Situation:
  • Relative size and growth of your company in your markets served
  • Number/types of your competitors
  • Your key competitive advantage and challenges
THE SEVEN CRITERIA
Address this section in not more than 18 pages (including charts, tables, diagrams, if any).

1. Leadership (120 pts)
  • Are your organization's vision and values known to your employees, customers and business partners? If yes, describe how senior leaders communicate with employees, customers and business partners.
  • Does your organization actively support your key communities and the public? Provide examples.
  • Does your organization have policies on governance and ethics? If yes, briefly describe.
2. Strategy (85 pts)
  • What are the key steps in developing strategies and converting the strategies into short-term and long-term plans? Who are the key participants?
  • How do you measure the progress of your plans?
3. Customers (85 pts)
  • How do you determine customer and market requirements?
  • How do you use the information to satisfy customer needs and identify opportunities?
4. Measurement, Analysis, and Knowledge Management (90 pts)
  • How do you select and use information to track and improve the overall organizational performance?
  • Are the information shared among your employees? If yes, describe how do you make the information accessible.
  • How do you manage organizational knowledge?
5. Workforce (85 pts)
  • Describe your workforce performance management system. How does it support high-performance work and strengthen the core competencies of your company?
  • How do you contribute to employee well-being and ensure workplace health and safety?
6. Operations (85 pts)
  • How do you incorporate input from customers, suppliers, partners and collaborators (as appropriate) when designing your work processes and business continuity plans? Provide examples.
  • What are key indicators and in-process measure used to control and improve your work processes?
7. Results (450 pts)

Summarize your organization's performance results (e.g., levels and trends; comparison with competitors) in the below areas. Provide data and information.
  • Product and Process Results
  • Customer-Focused Results
  • Workforce-Focused Results
  • Leadership and Governance Results
  • Financial and Market Outcomes
FORMAT
  • Typed on standard A4-sized paper (please do not use glossy paper )
  • Single-lined spacing
  • Minimum font size of 10 points
  • Can be presented in bullet-point or essay format
  • Ring bound for ease of processing
  • Numbering on every page and for every item of address
  • The submission must be endorsed by the organization's top executive
Please send the Award Secretariat 18 identical copies of the submission with all enclosures, which are not returnable, to:

The Quality Award Secretariat
The Hong Kong Management Association
16/F Tower B Southmark
11 Yip Hing Street
Wong Chuk Hang
HONG KONG

AND Email the Written Submission in PDF format to the Quality Award Secretariat:qualityaward@hkma.org.hk

PROCESSING
All information and documents supplied by the Award applicants will be held in strict confidence. The Award Secretariat reserves the right to terminate the process of an application due to incomplete or insufficient information in the submission.