How to Speak so People Listen and How to Listen so People Speak

Commencement Date

24 Nov 2017

  Application Form / Brochure  
(For enrollment, please call Enrolment Section on 2774 8500 during office hours.)


- Learn the difference between communication & dialogue and when and where to use each
- Learn the pieces of the dialogue puzzle to prepare better
- Learn the elements of successful dialogue, the attributes of good dialogists and the 8 steps to fill your dialogues with valuable insights, ideas & wisdom
- How motivational dialect affects your ability to connect with others and how dialect changes as conflict escalates
- Reflect upon and learn how your organisation responds to conflict
- Discuss strategies available to you as both individuals and leaders in your organisations to ensure you respond positively when things go wrong
- Diagnose difficult situations faced by you and others to explore suitable ways out of conflict
- Learn strategies to take back to work that will sustain success even when things go wrong

Language Medium


Member Fee

HK$ 2,480

Non-member Fee

HK$ 2,680 


For reservations and general enquiries, please call Customer Services Department on 2774 8501 or via fax 2774 8503.