Courses Commencing in May 2017

A 1-Day Seminar on Dealing with Difficult Customers

Courses Commencing in June 2017

Certificate Course on Customer Service
Intake
CEF
(CB-80109-2017-2-F)
Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints
Intake
(N-87542-2017-6-NL)
Distance Learning Certificate Course on Managing Customer Service-Tactical Steps to Achieve Customer Satisfaction
Intake
(N-87543-2017-6-NL)
Service Excellence TM for Frontline Service Providers and Supervisors
Intake

Courses Commencing in July 2017

Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints
Intake
(N-87542-2017-7-NL)
Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction
Intake
(N-87543-2017-7-NL)

Courses Commencing in August 2017

Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints
Intake
(N-87542-2017-8-NL)
Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction
Intake
(N-87543-2017-8-NL)
Certificate Course on Professional & Quality Customer Service Attitude and Skills Training
Intake
CEF
(CB-80107-2017-3-L)

Courses Commencing in September 2017

Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints
Intake
(N-87542-2017-9-NL)
Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction
Intake
(N-87543-2017-9-NL)

Courses Commencing in October 2017

Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints (N-87542-2017-A-NL)
Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction (N-87543-2017-A-NL)
Certificate Course on Customer Experience and Digital Strategy (CB-80151-2017-1-L)
A 1-Day Seminar on Dealing with Difficult Customers

Courses Commencing in November 2017

Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints (N-87542-2017-B-NL)
Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction (N-87543-2017-B-NL)

Courses Commencing in December 2017

Distance-Learning Certificate Course on How to Handle Customer Complaints and How to Develop Business Opportunities from Complaints (N-87542-2017-C-NL)
Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction (N-87543-2017-C-NL)