Page 20 - Annual Report 2024

STAFF DEVELOPMENT 職員發展

The Association prioritizes staff training and development, as evidenced 協會將員工培訓和發展視為重要事項，這一
by our strong advocacy for it in the external award hosted by the 點在協會主辦的外部獎項中得到了充分體
Association. We recognize the importance of continuously improving the 現。我們深知不斷提升員工的技能和知識對
skills and knowledge of our staff members to enhance their professional 於促進其職業成長和為組織的整體成功作出
growth and contribute to the overall success of the organization. Staff 貢獻的重要性。本會致力培訓各級職員，鼓
members are encouraged to participate in training programmes and 勵他們修讀培訓課程。本年度一共有 13 名
courses. During the year, 13 members attended the courses ranging 職員修讀培訓課程，當中包括文憑、證書、
from Certificate Programmes, Diploma Programmes, short courses and 短期課程、碩士及博士學位課程。
Master’s and Doctoral Degree Programmes.
面對市場瞬息萬變，以及消費者對優質產品
To enhance the soft skills of colleagues to cope with the rapid changes 和服務日益增長的需求，協會推出了一系列
in the market and escalating demands of consumers for better-quality 內部培訓計劃，以提升職員的技能。當中
products and services, the Association rolled out a series of in-house 包括 Accelerate Plus 計劃，旨在培養高潛力
training initiatives including “Accelerate Plus” programme targeting 的員工，提高他們的領導才能和有效管理技
high-potential staff to enhance their leadership skills and effective 巧，為協會的未來發展培養人才；由平等機
management skills, grooming a pool of talents for future development 會委員會舉辦的「提供服務與平等機會」研
of the Association; a seminar on “Equal Opportunities in Provision of 討會，旨在提高員工對香港的四條反歧視條
Services” by Equal Opportunities Commission to raise the awareness 例的認識和法律責任，並探討在平等機會原
of staff members on the legal liability of the four Anti-Discrimination 則下為客戶提供優質服務的方式，以滿足多
Ordinances and explore ways to provide quality services to customers 元化客戶需求；由香港海關舉辦的「商品說
under the principles of equal opportunities, satisfying diverse customer 明條例合規」培訓課程，幫助員工了解該條
needs; a training session on “Trade Descriptions Ordinance Compliance” 例下的法律責任，確保合規。我們致力於不
by Hong Kong Customs and Excise Department to understand the legal 斷提升員工的專業知識，以向客戶提供優質
obligations under the ordinance, ensuring compliance. We are committed 的服務和產品。
to continuously enhancing the professional knowledge of our staff to
deliver quality service and products to our customers.

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